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Cancellation Policy

Your treatment appointment is reserved specifically for you. We therefore ask that you notify us at least 48 hours in advance if you wish to cancel or reschedule your appointment. 

Late cancellations and ‘no show’ appointments cost us precious time and money, therefore for a ‘no show’ or if we receive less than 48 hours notice of cancellation we may charge you 50% of the missed treatment cost. We may also ask you to pay in advance for any new appointments.

If a part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) booked will remain payable upon departure; as time will have been allocated for your appointment.

Thank you for your understanding.